California residents please see our California Privacy Statement which supplements this Privacy Policy.
If you live in the United States or Canada, the company that is responsible for your information under this Privacy Policy is:
[POINTSTOLOVE]
[PO Box 44231 Brooklyn Ohio 44144]
This Privacy Policy applies to websites, apps, events, and other services we operate under the brand POINTSTOLOVE.COM. We refer to all these “services” in this Privacy Policy. All applicable services have links to this Privacy Policy.
Some services require a unique privacy policy. The services that require their own privacy policy will have their own privacy policy that applies but not this Privacy Policy.
We need some details about you to help you make good connections. This includes simple profile information and the kind of people you want to meet. We also keep track of how you use our services, like access records. Plus, we get information from other sources, like when you use your social media account to use our services or add information from it to your profile. For more details, you can read further below.
Information you give us
Using our services requires you to give us certain information. This includes:
Information we receive from others
Besides the information you directly give us, we also obtain details about you from other sources, which include:
Users might supply information concerning you while utilizing our services, such as during their interactions with you or if they file a report that includes you.
You have the option to share information with us through your social media profiles. For example, you might choose to create or sign into your account using your social media or other accounts (like Facebook, Google, or Apple), or you may upload information to our services, such as photos from your social media accounts (such as Facebook or Instagram).
We might obtain details about you from our partners. This can happen in situations where accounts are created via a partner's platform, leading them to transfer registration data to us, or when our advertisements are displayed on a partner's service, allowing them to provide us with feedback on the effectiveness of a campaign. Additionally, where legally permissible, we might receive information about individuals who are suspected or convicted of misconduct from third parties, as part of our commitment to safeguarding the safety and security of our users.
Information that is produced or automatically gathered during your use of our services
As you utilize our services, technical data is created regarding your usage of various features, the manner in which you use them, and the devices you employ to access our services. More details on this are provided below:
Utilizing our services creates data related to your activities within them, such as your usage patterns (like login times, features utilized, actions performed, information presented to you, addresses of referring webpages, and advertisements you engage with) and your interactions with other users (for example, the users you connect with and interact, the timing of your matches, and the exchange of messages with them).
We gather data from and about the devices you utilize to access our services. This includes details about the device's hardware and software, such as your IP address, device ID and type, settings and features of the app, instances of app crashes, advertising IDs (randomly generated numbers that can be reset via your device's settings), and identifiers linked to cookies or other technologies capable of uniquely identifying a device or browser.
We employ cookies and similar technologies (such as web beacons, pixels, and SDKs) for user and device recognition, and this usage may be extended to others. For detailed information about our use of these technologies and guidance on controlling their use, please refer to our Cookie Policy.
Several web browsers, including Safari, Internet Explorer, Firefox, and Chrome, offer a "Do Not Track" ("DNT") feature that allows users to indicate a preference against having their online activities tracked. If a DNT-compliant website receives a DNT signal, it can prevent the collection of certain user information. However, not all browsers provide a DNT option, and the standards for DNT signals are not yet universally established. Consequently, many businesses, including ours, do not currently act in response to DNT signals.
General geolocation data: With your permission, we can gather general geolocation data such as your town, city, state, or zip code from your device. This data collection might happen in the background, even when you are not actively using the services, provided the consent you granted allows for this. If you choose not to grant permission for us to collect your general geolocation, we won't do so. Please note, however, that certain services dependent on geolocation data may not be accessible to you without this information.
Additional information: With your consent, we might gather different types of information, such as photos and videos. This could be in scenarios where you wish to upload a photo or video, or engage in streaming features available on our services.
The primary purpose of using your information is to provide and enhance our services. We also utilize your data to ensure your safety and to present you with advertisements that might interest you. For a more comprehensive understanding of the various ways we use your information, including specific examples, please continue reading.
Points to Love is intended for users who are 18 years of age or older. We do not knowingly collect, use, or share personal data from individuals under the age of 18. If we become aware that a user under 18 has provided personal information, we will take immediate steps to delete such data. If you are a parent or guardian and believe that your child has provided personal information, please contact us at [email protected] so that we can take the necessary actions. We are committed to complying with all applicable child safety regulations and ensuring a secure and responsible experience for our users.
Our primary aim is to facilitate significant connections for you, which naturally involves sharing user information with other users. Additionally, we disclose certain user details to service providers and partners who help us manage the services and sometimes to legal authorities. Please continue reading for further information on how your data is shared with others.
Information is shared with other users when you willingly reveal details on the service, including what's on your public profile. Exercise caution with your personal information and only share content that you're comfortable with others seeing.
Your visibility settings will determine who can see your profile or specific parts of it, as well as certain types of content or information about you.
In instances where a user reports you (for example, alleging a violation of our Terms of Use), we may inform the reporter about any actions we've taken in response to their report.
Your information could be shared if it's deemed reasonably necessary for the following purposes:
We might also disclose information in circumstances where:
We might seek your permission to disclose your information to third parties. Whenever this occurs, we will clearly explain the reasons behind our intention to share the information.
We engage with various service providers to assist in the functioning, distribution, marketing, and enhancement of our services. This includes support in data hosting and maintenance, analytics, customer support, marketing, advertising, payment processing, and security operations. We also share information with providers who help in distributing and promoting our services. For example, we might share a limited amount of your data in a hashed, non-readable format with advertising partners.
We adhere to a rigorous evaluation process before collaborating with any service provider or partner. All our vendors and partners are required to commit to stringent confidentiality agreements.
In the event of a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or any other change in ownership or control, whether partial or complete, we might transfer your information.
We reserve the right to use and share non-personal data (which is data that doesn't directly identify you, such as device details, broad demographic information, general behavior patterns, and anonymized geolocation) and personal information in an encrypted, unreadable format. This can be done under any of the previously mentioned scenarios. Additionally, we may share this type of information with other companies within the Match Group and third-party entities, especially advertisers. The purpose is to create and serve targeted advertisements on both our services and on third-party websites or applications, as well as to conduct analyses and report on the advertising you encounter. We might merge this data with other non-personal or anonymized personal data gathered from different sources. For more details about how we use cookies and similar technologies, please refer to our Cookie Policy.
We believe it's important for you to have control over your information, so we'd like to highlight the following choices and tools that are available to you:
We also believe it's important for you to understand your rights regarding privacy. Here are some essential aspects to keep in mind:
Right to Object or Restrict: You may possess the right to object to or ask for a limitation on certain types of data processing. For such requests, please get in touch with us here . To ensure your safety and that of all our users, we may request proof of identity before responding to the aforementioned requests.
Please be aware that we might refuse requests under certain circumstances, such as if we can't verify your identity, if the request is illegal or unfounded, or if fulfilling it could violate trade secrets, intellectual property, or the rights and privacy of others. If you seek information about another user, like a copy of messages received from them through our service, that user must reach out to us directly with their own request for information. We may also require them to verify their identity before we respond to their request.
Additionally, there may be situations where we're unable to fulfill requests to object to or limit the processing of personal information, especially if such requests prevent us from offering our service to you. For example, we can't provide our service without your date of birth, as it's essential for us to verify that you are at least 18 years old.
In some jurisdictions, you are entitled to file a grievance with the relevant data protection agency if you have issues with the way we handle your personal data.
If you reside in Virginia, Colorado, or Connecticut in the USA and we decline your privacy request, you have the option to appeal. You can do this by reaching out to us here and clearly mentioning “Appeal Privacy Request.” Should you have any concerns regarding the outcome of your appeal, you may contact the attorney general of your state. It's also important to note that we do not engage in the “sale” of your personal information, nor do we use it for “targeted advertising” or “profiling” that leads to legal or similarly significant consequences, as defined by the laws in your state. Therefore, there is no need for an opt-out option for these activities.
We retain your personal data only for as long as necessary for legitimate business reasons (as detailed in Section 4) and in accordance with applicable legal requirements. If you choose to discontinue using our services, you can deactivate your account, which will then cease to be visible to other users. It's important to note that we automatically close accounts that remain inactive for a period of two years. Once your account is closed, we will proceed to erase your personal information, as described in the following section:
We also handle the personal data of individuals who are applying for job positions, contractors, and representatives of vendors. This is done as part of our recruitment and talent management activities, as well as for managing the services provided by contractors and vendors. If you fall into any of these categories, specific sections of this Privacy Policy are relevant to the processing of your personal data. These sections cover topics such as the entity responsible for processing your data, your rights under applicable laws, how to reach out to us, and information specific to California residents.
If you are applying for a job, the personal data we handle about you may vary depending on the position you are pursuing. Generally, it includes the information you provide in your job application, as well as professional qualifications, background details, and references that may be shared with us by recruiters or third parties. We utilize this data to facilitate the recruitment process, which could lead to an employment agreement.
For contractors and vendor representatives, we may process identification and work-related information as required to manage our interactions with you and your employer. This is essential for the performance of service agreements and to establish, exercise, or defend potential legal claims. We may also share personal information with service providers who assist us in recruitment and technical data processing, as well as with affiliated Match Group companies if you have a business relationship with their employees. We retain your personal data only for as long as needed for these purposes.
As we continuously seek new and inventive ways to assist you in forming meaningful connections, we aim to keep you informed about our data practices by ensuring that our explanations are current. Please be aware that this policy may undergo modifications over time. In the event of any significant alterations, we will provide you with advance notice to allow you ample time to review these changes.
If you have questions about this Privacy Policy please contact us online via our support email or support form found here .
This section specific to California residents complements the Privacy Policy and is exclusively relevant to consumers in California (excluding our staff). The table provided below outlines how we manage the personal information of California consumers (excluding our staff), following the definitions established in the California Consumer Privacy Act, as modified by the California Privacy Rights Act ("CCPA").
Please note that not all the items listed in the table below may apply to you. For instance, we do not typically gather Social Security numbers from our users, although we may collect such information during the evaluation of a job application.
Our payment processing partners and fraud prevention providers (for instance, to combat fraud and address other unlawful activities)
Other vendors and professional service entities that aid us in connection with the business or commercial objectives mentioned herein
| Categories of personal information collected over the 12-month period prior to the effective date of our Privacy PolicyNote: The categories of data below stem from a statutory list set forth under the CCPA. | Sources of collection over the 12-month period prior to the effective date of our Privacy Policy | Categories of third parties with whom we disclosed the personal information for a business purpose over the 12-month period prior to the effective date of our Privacy Policy | Business or commercial purposes for which the personal information was collected over the 12-month period prior to the effective date of our Privacy Policy (in addition to the purposes listed in the Privacy Policy) |
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Identifiers, including but not limited to, real names, aliases, mailing addresses, unique personal identifiers (such as device identifiers; cookies, beacons, pixel tags, mobile ad identifiers, and similar technologies; customer numbers; unique pseudonyms; or user aliases), phone numbers, online identifiers, Internet Protocol (IP) addresses, email addresses, account names, Social Security numbers, driver's license numbers, passport numbers, and other comparable identifying information. |
Directly from you (for instance, when you create an account or submit a job application) Via social media networks (for example, if you use your social media account to log into our service) Through our partners (for instance, when our service is promoted on a partner's website or when a partner or consumer reporting agency provides information about individuals engaged in fraudulent activities) From our affiliated companies (especially for anti-fraud and safety measures) |
Other users as a standard part of the service's operation Individuals instructed by a user through profile sharing features Our affiliated companies (especially for the prevention, detection, and mitigation of fraud or unauthorized activities in accordance with our Terms) Payment processors and anti-fraud vendors (e.g., for anti-fraud measures and combatting illegal activities) Partners in joint marketing efforts Additional vendors and professional service providers who support us in achieving the business or commercial objectives outlined herein |
Conducting audits related to measuring ad impressions for unique visitors, confirming the placement and quality of ad impressions, and validating compliance Temporary and fleeting usage, such as contextual customization of ads displayed during the same interaction Assisting in safeguarding the security and reliability of our services Debugging to identify and rectify issues that hinder the intended functionality Conducting internal research for technological advancement and demonstration Carrying out tasks to verify or uphold the quality and safety of a service or device owned, produced, manufactured for, or controlled by us, with the aim of enhancing and upgrading such service or device Overseeing our employment opportunities Forming and overseeing our associations with vendors and consultants |
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Unique personal characteristics or physical traits State identification card details Educational background Banking and financial details, including account and card numbers Medical records and health information |
Provided by you (e.g., when creating an account or applying for a position at our company) Obtained from our partner companies (especially for anti-fraud and safety measures) |
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Attributes related to legally protected categories under California or federal law, including but not limited to race, color, national origin, ethnicity, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, disability, citizenship status, and military and veteran status |
Provided by you (for example, when you create an account or submit a job application to our company) Obtained from consumer reporting agencies, particularly if they provide information about individuals involved in improper activities Acquired from social media networks (for instance, when you use your social media account to log into our service) Received from our associated companies, primarily for the purpose of fraud prevention and user safety |
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Information of a commercial nature, which encompasses details of personal possessions, products or services bought, acquired, or contemplated, as well as past purchasing behavior and trends. |
Obtained from you (if you make a purchase from us) |
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Information related to your internet and electronic network activities, encompassing, but not limited to, your browsing history, search activities, and details about how you engage with websites, apps, or advertisements. |
Obtained through various sources, such as directly from your activities on our services (e.g., logs generated while using our services), interactions with other users of our services (e.g., data resulting from their interactions with you), and advertising partners (e.g., data from ads placed on partner websites). |
Service providers and professional organizations that support us in connection with the business or commercial purposes described in this document. |
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Location information, including accurate geographic data |
From your device (if you agree to allow us to collect and use your location data while using our services) |
Service providers and professional organizations that help us with the business and commercial purposes described here |
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Sound, electronic, visual, and comparable data |
Provided by you (such as the image(s) you submit during the account creation process) Obtained from social media platforms (for instance, if you upload pictures from one of your social media accounts) Shared by consumer reporting agencies, particularly in cases involving individuals with malicious intent Acquired from our affiliated companies, primarily for anti-fraud and safety measures |
Shared by other users as part of the standard functioning of the service Disclosed as directed by a user utilizing a profile sharing feature Provided by our affiliated companies, primarily to prevent, identify, and combat fraud or other illicit activities in accordance with our Terms Shared with partners engaged in joint marketing efforts Exchanged with other vendors and professional service providers who aid us in fulfilling the business and commercial purposes outlined herein |
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Information pertinent to your profession or employment |
Information related to your profession or employment, which may include details provided by you, as well as information shared by others who are involved in your professional activities or job application process. |
Information provided by other users in the regular use of our service, as well as information shared by others based on a user's specific request or through profile-sharing features. Additionally, data obtained from vendors and professional service providers who support us in achieving the business and commercial objectives described in this document. |
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Conclusions made based on the information mentioned earlier, which are used to develop a profile outlining your preferences, traits, psychological patterns, inclinations, behaviors, attitudes, intelligence, skills, and capabilities. |
Generated using the information in your profile |
Service providers and professional organizations that help us with the business or commercial purposes described in this document |
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The content of your communications within our services |
Generated by your interactions with our messaging features(when you use the message features on our services) |
Service providers and professional organizations who support us in fulfilling the business or commercial objectives described here |
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We retain your personal information solely for the duration necessary to serve legitimate business objectives and as permitted by relevant laws. Should you choose to discontinue our services, you have the option to close your account, rendering your profile inaccessible to other users. Please be aware that if you remain inactive for a continuous period of two years, we will automatically close your account. After the closure of your account, we will proceed to delete your personal information, as explained below:
To ensure the safety and security of our users, we establish a safety retention period extending up to three months after the closure of an account. Within this timeframe, we retain your information should there be a requirement to investigate any unlawful or harmful activities. The decision to retain information during this safety retention window is founded on our legitimate interest, as well as the interests of potential third-party victims.
After the conclusion of the safety retention window, we proceed to erase your data, retaining only essential information for specific purposes, as described below:
Opting Out of Sales/Sharing: We do not engage in the "selling" or "sharing" of your personal information, therefore there is no need for an opt-out option. This means that we do not trade, share, lease, expose, reveal, distribute, provide access to, transfer, or communicate your personal information to another company in exchange for money or any other valuable consideration, nor do we do so for cross-context behavioral advertising.
Learn/Access: You have the privilege to inquire about the personal information we handle concerning you and the entitlement to request a copy of the particular pieces of personal information we have gathered pertaining to you.
Rectification: You possess the right to request the rectification of any erroneous information we retain about you.
Erasure: You have the right to request the removal of the personal information we have gathered from you.
Non-Discrimination: If you opt to exercise any of your rights under the CCPA, you are entitled to fair and unbiased treatment.
Submitting a Rights Request: We aim to empower you to manage your information effectively by providing tools and choices for accessing, rectifying, and deleting your data. For further details on how you can oversee your information, please refer to Section 7 of our Privacy Policy.
You can also make a request directly with us. To submit a request for access, correction, or deletion, please click here or reach out to us using the contact details provided in Section 11 of our Privacy Policy. To safeguard your privacy and ensure security, we follow procedures to verify your identity before granting access to your personal data or fulfilling your request. While in some cases, submitting a request while logged into your account may suffice for verification, there may be instances where we request additional proof of identity. Additionally, you have the option to use an authorized agent to submit your request. If you choose this route, we may require evidence that you've granted the agent valid power of attorney or other written authorization to act on your behalf. We will also take measures to verify your identity if you are an authorized agent making a request. For authorized agents seeking to make a request, please contact us as described above and include proof of your authorization.
Certain data we collect falls under the category of "sensitive personal information" according to the CCPA. This may encompass information such as your Social Security number, driver’s license, state identification card, passport number, precise geolocation, racial or ethnic origin, details related to your sex life or sexual orientation, religious or philosophical beliefs, biometric data, and the contents of your messages. It's important to note that we exclusively utilize sensitive personal information for the purposes of enhancing and delivering our services to you, as well as safeguarding both our services and our community. We refrain from utilizing sensitive personal information to make inferences about your characteristics.